The Amwell Customer Support Portal is your direct line to technical assistance when something isn’t working as expected. Whether you're having trouble during a visit, experiencing audio/video issues, or need help with a device, the portal is the fastest and most efficient way to get support. 

Use the portal to: 

• Submit support cases with the required details to help our team investigate 
• Upload screenshots or documents related to the issue 
• Track your case status in real time using the Case Tracker 
• Communicate directly with Support for updates and resolutions 

Using the structured intake form ensures your request is routed to the right team with the right context - eliminating back-and-forth and speeding up resolution. To avoid delays, please do not submit technical issues via email or report them to your Account Team. Use the portal for full case tracking and faster resolution. 

Create a case if: 

• You’re experiencing technical issues (e.g., login errors, visit disruptions, video/audio problems) 
• A provider or patient is unable to complete a visit 
• You need to track the resolution of a reported issue 

Submitting through the portal ensures faster resolution by prompting you for the right details from the start. 

Submit a case via the portal. (login required) 

Not registered for the Support Portal yet? Signing up is easy! 

To sign up: 

1. Go to the Amwell Support Portal  

2. Click “Sign Up” 

3. Enter your first and last name and your organization-assigned email address. (Public domain email addresses are not permitted.)   

4. You will receive a welcome email confirming your Customer Support Portal enrollment.