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4 Topics
Lauren Seife
Amwell Employee
Lauren SeifeCommunity Manager
published in General
Amwell Third-Party Partner Pages: Track Outages & Downtime for Everything in the Amwell Network

For real-time updates on outages and interruptions, please refer to our partner page statuses.Availity: Network Status  Change Healthcare: Network Status Dr. First: Network Status Health Gorilla: Network Status Mode: Network Status Stripe: Network Status Twilio: Network StatusBy staying informed through our partner status pages, we can work together to ensure a smoother experience for everyone involved. 

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Lauren Seife
Amwell Employee
Lauren Seife
Amwell Employee
Lauren SeifeCommunity Manager
published in General
StatusHub: Access Amwell’s Centralized Dashboard for Service Impairments and Subscribe for Real-Time Notifications

StatusHub is Amwell’s central dashboard for tracking planned and unplanned service impairments for Converge, Hospital, and Automated Care customers. StatusHub is publicly accessible and can be viewed by navigating to https://status.amwell.com. Customers may also subscribe to receive notifications via email and/or text for scheduled maintenance or system impacts. Subscribe to Notifications in StatusHub Go to StatusHub: Navigate to https://status.amwell.com. Select ‘Subscribe’: Click on the ‘Subscribe’ button located in the top banner bar. Choose Subscription Method: Select your preferred method of receiving notifications (phone, email, etc.).Contact Information: Enter your contact details. For example, if you choose to receive SMS updates, enter your phone number. Agree to the terms and conditions by selecting the checkbox. Click ‘Next’ to continue.   Select Components or Services: Choose the specific components or services you wish to receive updates on. Minimize Notifications (Opt

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Lauren Seife
Amwell Employee
Maura Huling
Amwell Employee
Maura HulingManager, Customer Success
published in General
2025 SilverCloud Supporter/Coach Training SessionsSilverCloud

Join us for an interactive training session where you you will learn about the SilverCloud platform and programmes, examine research & evidence to support digital interventions and discover the role of a supporter and best practices for supporting clients through the SilverCloud platform. You will leave this session with a rich understanding of:The breadth of the SilverCloud Platform How SilverCloud can be delivered in different pathways and who are suitable users for the platform The evidence base behind SilverCloud and how iCBT compares to other forms of therapy The supporter role and best practices of asynchronous support How to explain SilverCloud to clientsThe session will be led by a Customer Success Manager who is an expert in SilverCloud and can answer any question you have. Pre-requisite: No pre-requisites are required but we highly recommend completing our e-learning training via Amwell Academy before joining this training to ensure you have a baseline understanding of th

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Maura Huling
Amwell Employee
Lauren Seife
Amwell Employee
Lauren SeifeCommunity Manager
published in General
EARLY ADOPTERS START HERE: Welcome to the Community! Please refer to your next steps

You’ve made it! We’re excited to have you participate in this founding member launch. Next Steps:Navigate to the Groups page Join the private “Founding Member” user group. This is where you can leave feedback about your experience and how we can enhance the community. Thank you for your participation and feedback as we work to enrich the community!  

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Lauren Seife
Amwell Employee

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