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I am not sure how to access content in the HUB? I am looking for ideas on a new post card.
Do I need to request access to the Community for other team members from my CSM or is it open to anyone with a Capital Blue Cross email address? The primary reason I am adding them is so the can access the Engagement Hub. Is it open once you are in the community or do I need to request access for each of them?
We are having issues getting Converge Looker to run this morning. Are there issues?
I am looking for help on how to use the attachable stethoscope and otoscope for the Amwell cart. I believe it is not the attachments that can connect via blue tooth. Can someone please help. I tried looking for videos, but most videos I found were the bluetooth connected ones
Is there a Provider-facing user guide available for the Hospital Platform as it exists today?
My hospital system has four different SilverCloud portals. One of them, the community outreach portal, is not coached while I manage the other three portals. Since the community outreach option is not coached, I do not have the ability to add admins to the account. We need to add multiple admins so they can access the reporting tool and track registration data. The help desk told me to request that my SilverCloud representative add the other staff members, but my representative left Amwell three weeks ago. I have not heard anything about them being replaced.
Is there a place here in the Amwell Community where users of an EHR-embedded Converge can exchange questions & ideas? My organization has Converge embedded into Cerner’s PowerChart. I would find value in connecting with others who also utilize Converge from within their EHR systems.
We’re making some enhancements designed to improve and elevate your overall support experience. Centralized Support Team & Streamlined Case ManagementYou now have access to Amwell’s Support team and processes!Previously, you may have worked directly with your CSM to track and resolve support cases. Moving forward, you and your patients can create support cases directly with our dedicated Support teams through the following pathways:For Patients: Patients needing support with their chat can use the Chat Support form to create a support case. For Customers: Customers requesting support can use the Partner Support form to create a support case.Additionally, cases will continue to be generated when emailing any of the email addresses found within the Automated Care platform. Emergency/Critical Issues Hotline UpdateTo better connect you with your Amwell support team, we are asking you to begin using the Amwell critical issues hotline number, 833-315-0355, and use option 1 to report syst
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