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Reporting on activity levels of clients

  • September 8, 2026
  • 1 reply
  • 55 views

Good morning, 

I would like to be able to do some reporting on the activity levels of the programme I manage, specifically around client logins and engagement. Is there a way I could get a breakdown of % engaged in any one week, modules with highest engagament, % drop off at different parts of the programme. Thanks so much!

Best answer by Lauren Seife

Hello ​@Anne Marie Gillooley! Thanks for reaching out! I've spoken with our CS team, and while we don't process dashboard data to that level of detail, we do provide the underlying data that feeds into the dashboard. You can access this information in this community article: SilverCloud: Reporting and Downloading your data

For any future questions about your platform’s utilization, dashboard metrics, or more detailed reporting needs, you can reach out to our Customer Success team at success@amwell.com. They'll be happy to help!

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    Lauren Seife
    Amwell Employee
    • Lauren SeifeAmwell Employee
    • Community Manager
    • Answer
    • September 9, 2026

    Hello ​@Anne Marie Gillooley! Thanks for reaching out! I've spoken with our CS team, and while we don't process dashboard data to that level of detail, we do provide the underlying data that feeds into the dashboard. You can access this information in this community article: SilverCloud: Reporting and Downloading your data

    For any future questions about your platform’s utilization, dashboard metrics, or more detailed reporting needs, you can reach out to our Customer Success team at success@amwell.com. They'll be happy to help!

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