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Join the Amwell Customer Community and Win!Join us in the Customer Community and earn entries for a shot at winning a $100 gift card, starting simply with your registration. How to Enter:Register for the Customer Community between October 1st and October 31st, and you'll automatically earn your first entry! Already a member? Great news – you've already got your initial entry!Increase Your Chances: Enhance your opportunity to win with each interaction within the Community:Subscribe to Product Updates = 1 point Join a Group = 1 point Post a new conversation, question, or reply to an existing conversation = 1 pointThe more you engage, the higher your chances!How to Sign Up:Click “Log in or Register” in the upper right corner Select “Create an Account”, fill in your details, and click “Register” Check your inbox for an activation email, then click “Verify account” Accept the “Terms of Use” and select “Save”Details:✅ No purchase is necessary ✅ Winner will be randomly selected on November
The Customer Community is where you can ask questions, get information, and share best practices and ideas to foster collaboration.To make a post, start by clicking here or use the “+ Create Post” button located in the top-right corner of the header to ask a question or start a new conversation. Fill in the fields for your new post accordingly, and make sure to select the appropriate category for your question or conversation by clicking on the “Category” drop-down menu and scrolling through the options.Specialized topics such as Converge Looker should be categorized under Looker, whereas Amwell-wide questions or conversations should be added under “General”.Not seeing your category? Make sure you are a member of the relevant group. Groups include:SilverCloud Home Automated Care Converge Devices HospitalIf you have additional group or category suggestions, please reply to us here or send an email to community@amwell.com with your recommendation, and we’ll consider creating a dedicated
The Product Updates section of our Community is your go-to place for the latest product release notes, upcoming maintenances, and other critical product updates we want you to know about. While on the Product Updates page, you can either view all updates or filter them by product to find exactly what you need. 🔔 Stay Informed and Subscribe! 🔔Make sure you never miss an important update by subscribing to Product Updates. Here’s how:Head to the Product Updates page. Look for the white oval “Subscribe” button located at the top left of the screen. Click the “Subscribe” button. Once subscribed, the button will change to a dark blue oval reading “Subscribed.”By subscribing, you'll receive an email notification every time a new product update is published. Stay ahead and always be informed about the changes that matter to you!
For real-time updates on outages and interruptions, please refer to our partner page statuses. Healthcare Data & Lab ServicesHealth Gorilla- Lab Ordering: Network StatusPayment ProcessingStripe- Patient Payment: Network StatusClaims and Real-time Eligibility Availity- Patient Eligibility: Network Status Change Healthcare- Patient Eligibility and Claims: Network StatusCommunication & CollaborationTwilio-: Video, Voice, Messaging and SMS services: Network StatusClinical Documentation & PrescriptionsDr. First- Prescription Ordering: Network Status Infrastructure & Security ServicesCloudflare: Network StatusBy staying informed through our partner status pages, we can work together to ensure a smoother experience for everyone involved.
In an era where digital healthcare is becoming increasingly paramount, engaging healthcare providers and facilitating scalable telehealth adoption are crucial for effective patient care and streamlined clinical workflows. 📈Leverage Real-Time Reporting with Looker: Utilize Looker to provide real-time reporting and analytics. This ensures providers have access to up-to-date data and insights right at their fingertips. These real-time reports can help identify areas needing attention and track progress, making it easier for providers to manage patient care effectively and efficiently. Need help navigating Looker? Check out our recorded sessions:👇Home Looker: Training Videos Converge Looker: Health System Trainings🔄 Integrate into Regular Workspace and Workflows: Seamlessly integrate telehealth tools into the existing workspace and workflows of your providers. This minimizes disruptions and helps them stick to their usual routines while adopting new technologies. Whether it's integratin
Join Us for Customer Success Office Hours! This is your dedicated space to ask questions, seek guidance, and connect with our team. We're here to provide personal insights and support to ensure you make the most of your Amwell experience. How to ParticipatePlease visit our Office Hours conversation to submit your questions and we'll tackle them live during Office Hours! Upcoming Sessions November 6, 2025Register here Please submit your questions in advance hereNovember 13, 2025Register here Please submit your questions in advance hereNovember 20, 2025Register here Please submit your questions in advance hereDecember 4, 2025Register here Please submit your questions in advance hereDecember 11, 2025Register here Please submit your questions in advance hereDecember 18, 2025Register here Please submit your questions in advance herePast Sessions October 23, 2025- Live Q&ADid you miss this session? Catch up coming soon!October 16, 2025- Live Q&ADid you miss this session? Catch up co
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Your experience with Amwell just got easier to navigate. Explore the tools below to get the most out of your Amwell experience. 1. Community Registration: Join the Conversation Not registered yet? Let’s fix that! Discover how to access the Amwell Community where you can explore release notes, ask questions, and connect with fellow users. 👉 Have You Registered Yet? Your Community Awaits 2. Ask Questions, Get Answers: Join a user group!Join one of our product specific user groups here in the Amwell Customer Community to troubleshoot and share insights with your peers!👉 Connect with your peers - join a group today! 3. Subscribe to our Product Updates for real-time alerts!The Product Updates section of our Community is your go-to place for the latest product release notes, upcoming maintenances, and other critical product updates we want you to know about. 👉 Stay Informed with Product Updates! 4. Customer Support Portal: How-To Guide Learn how to create and manage support cases wit
You’re Officially Invited… but now you need to RSVP!Make sure to register and login to the Amwell Customer Community to unlock all that we offer! What’s inside?Product Release Notes: Stay informed with access to the latest Product Updates. Support: Submit and monitor Support Cases with our Customer Support. Grow with us: Sign-up for events and other trainings, designed to help you maximize the value of the Amwell platform. Engagement Hub: Access the marketing solutions designed specifically for you. Join Our Groups: Ask questions, get information, and share best practices and ideas to foster collaboration. Converge SilverCloud Automated Care Home Hospital Devices How to Sign UpIt’s easy and takes less than a minute! (Seriously. 60 seconds. Maybe 45 if you’re fast.)Click “Log in or Register” in the upper right corner Select “Create an Account”, fill in your details, and click “Register” Check your inbox for an activation email, then click “Verify account” Accept the “Terms of
The Amwell Customer Support Portal is your direct line to technical assistance when something isn’t working as expected. Whether you're having trouble with the system sending invitations, experiencing scheduling issues, or need help with a device, the portal is the fastest and most efficient way to get support. Use the portal to: Submit support cases: Provide the required details to help our team investigate. Upload supporting files: Attach screenshots or documents related to the issue. Track your case status in real time: Follow progress using the Case Tracker. Communicate directly with Support: Request updates and view resolutions. Review Product Documentation: Access step-by-step guides, release notes, and best practice articles to troubleshoot issues or learn about new features before submitting a case. Using the structured intake form ensures your request is routed to the right team with the right context - eliminating back-and-forth and speeding up resolution. To avoid d
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