Customer Success Office Hours: Ask Me Anything
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I saw elsewhere that the C500 has a stethoscope plug-in? How does that work?
In an era where digital healthcare is becoming increasingly paramount, engaging healthcare providers and facilitating scalable telehealth adoption are crucial for effective patient care and streamlined clinical workflows. 📈Leverage Real-Time Reporting with Looker: Utilize Looker to provide real-time reporting and analytics. This ensures providers have access to up-to-date data and insights right at their fingertips. These real-time reports can help identify areas needing attention and track progress, making it easier for providers to manage patient care effectively and efficiently. Need help navigating Looker? Check out our recorded sessions:👇Home Looker: Training Videos Converge Looker: Health System Trainings🔄 Integrate into Regular Workspace and Workflows: Seamlessly integrate telehealth tools into the existing workspace and workflows of your providers. This minimizes disruptions and helps them stick to their usual routines while adopting new technologies. Whether it's integratin
Join Us for Customer Success Office Hours! This is your dedicated space to ask questions, seek guidance, and connect with our team. We're here to provide personal insights and support to ensure you make the most of your Amwell experience. How to ParticipatePlease visit our Office Hours conversation to submit your questions and we'll tackle them live during Office Hours! Upcoming Sessions June 26, 2025Register: Customer Success Office Hours Please submit your questions in advance hereJuly 3, 2025Note: No session on July 3 due to the 4th of July holidayJuly 10, 2025Register: Customer Success Office Hours (link coming soon) Please submit your questions in advance hereJuly 17, 2025Register: Customer Success Office Hours (link coming soon) Please submit your questions in advance hereJuly 24, 2025Register: Customer Success Office Hours (link coming soon) Please submit your questions in advance hereJuly 31, 2025Register: Customer Success Office Hours (link coming soon) Please submit your qu
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Refer to the May 2025 RCAs listed below for detailed information. Converge Unable to Complete IntakeOn May 1, 2025, a deployment related to the Dynamic Questionnaire on the Converge platform caused intake functionality issues for some users, which were resolved by May 2, 2025, through a configuration rollback and allowlist update. Follow-up actions will include re-releasing the Dynamic Questionnaire configuration, improving partner setup documentation, and enhancing post-deployment testing capabilities. For more information, refer to the full RCA here. Converge Deployment ImpactOn May 6, 2025, an incorrect configuration in the AMG Provider Application (APA) service deployment caused 403 errors for a subset of Converge tenants, which was swiftly resolved by rolling back the service at 09:02 ET. Subsequent actions include enhancing post-deployment testing and improving consistency across environments to prevent future issues. For more information, refer to the full RCA here. Converge
Everything you need to stay connected, informed, and supported - right at your fingertips. Explore the tools below to get the most out of your Amwell experience. 1. Customer Support Portal: How-To Guide Learn how to create and manage support cases with ease. This step-by-step guide walks you through using the Support Portal to ensure faster resolutions and better tracking. 👉 How to Use the Amwell Customer Support Portal 2. Community Registration: Join the Conversation Not registered yet? Let’s fix that! Discover how to access the Amwell Community where you can explore release notes, ask questions, and connect with fellow users. 👉 Have You Registered Yet? Your Community Awaits 3. StatusHub: Stay Ahead of Service Disruptions Subscribe to real-time updates on Amwell platform performance. View active incidents and maintenance notices to stay informed. 👉 StatusHub – Access Amwell’s Centralized Dashboard 4. Third-Party Partner Status Pages Track outages and downtime across Amwell’s br
You’re Officially Invited… but now you need to RSVP!Make sure to register and login to the Amwell Customer Community to unlock all that we offer! What’s inside?Product Release Notes: Stay informed with access to the latest Product Updates. Support: Submit and monitor Support Cases with our Customer Support. Grow with us: Sign-up for events and other trainings, designed to help you maximize the value of the Amwell platform. Engagement Hub: Access the marketing solutions designed specifically for you. Join Our Groups: Ask questions, get information, and share best practices and ideas to foster collaboration. Converge SilverCloud Automated Care Home Hospital Devices How to Sign UpIt’s easy and takes less than a minute! (Seriously. 60 seconds. Maybe 45 if you’re fast.)Click “Log in or Register” in the upper right corner Select “Create an Account”, fill in your details, and click “Register” Check your inbox for an activation email, then click “Verify account”Accept the “Terms of
The Amwell Customer Support Portal is your direct line to technical assistance when something isn’t working as expected. Whether you're having trouble during a visit, experiencing audio/video issues, or need help with a device, the portal is the fastest and most efficient way to get support. Use the portal to: Submit support cases with the required details to help our team investigate Upload screenshots or documents related to the issue Track your case status in real time using the Case Tracker Communicate directly with Support for updates and resolutions Using the structured intake form ensures your request is routed to the right team with the right context - eliminating back-and-forth and speeding up resolution. To avoid delays, please do not submit technical issues via email or report them to your Account Team. Use the portal for full case tracking and faster resolution. Create a case if: You’re experiencing technical issues (e.g., login errors, visit disruptions, video/audio p
For real-time updates on outages and interruptions, please refer to our partner page statuses.Health Gorilla: Network Status Mode: Network Status Stripe: Network Status Twilio: Network StatusClaims and Real-time Eligibility Availity: Network Status Change Healthcare: Network Statuse-Prescribing:Dr. First: Network Status (Converge On-Demand)Security & Reliability:Cloudflare: Network StatusBy staying informed through our partner status pages, we can work together to ensure a smoother experience for everyone involved.
StatusHub is Amwell’s central dashboard for tracking planned and unplanned service impairments for Converge, Hospital, and Automated Care customers. StatusHub is publicly accessible and can be viewed by navigating to https://status.amwell.com. Customers may also subscribe to receive notifications via email and/or text for scheduled maintenance or system impacts. Subscribe to Notifications in StatusHub Go to StatusHub: Navigate to https://status.amwell.com. Select ‘Subscribe’: Click on the ‘Subscribe’ button located in the top banner bar. Choose Subscription Method: Select your preferred method of receiving notifications (phone, email, etc.).Contact Information: Enter your contact details. For example, if you choose to receive SMS updates, enter your phone number. Agree to the terms and conditions by selecting the checkbox. Click ‘Next’ to continue. Select Components or Services: Choose the specific components or services you wish to receive updates on. Minimize Notifications (Opt
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