Your experience with Amwell just got easier to navigate.
Explore the tools below to get the most out of your Amwell experience.
1. Community Registration: Join the Conversation
Not registered yet? Let’s fix that! Discover how to access the Amwell Community where you can explore release notes, ask questions, and connect with fellow users.
👉 Have You Registered Yet? Your Community Awaits
2. Ask Questions, Get Answers: Join a user group!
Join one of our product specific user groups here in the Amwell Customer Community to troubleshoot and share insights with your peers!
👉 Connect with your peers - join a group today!
3. Subscribe to our Product Updates for real-time alerts!
The Product Updates section of our Community is your go-to place for the latest product release notes, upcoming maintenances, and other critical product updates we want you to know about.
👉 Stay Informed with Product Updates!
4. Customer Support Portal: How-To Guide
Learn how to create and manage support cases with ease. This step-by-step guide walks you through using the Support Portal to ensure faster resolutions and better tracking.
👉 How to Use the Amwell Customer Support Portal
5. StatusHub: Stay Ahead of Service Disruptions
Subscribe to real-time updates on Amwell platform performance. View active incidents and maintenance notices to stay informed.
👉 StatusHub – Access Amwell’s Centralized Dashboard
6. Third-Party Partner Status Pages
Track outages and downtime across Amwell’s broader partner network. Bookmark this hub to quickly access third-party service status.
👉 Amwell Third-Party Partner Pages
7. Connect with Customer Success Experts
Schedule a one-on-one session with a Customer Success expert or join Customer Success hosted Office Hours.
Need help finding the right resource? Start with the Community - and if you’re stuck, we’re here to help.