SilverCloud Portal Management

My hospital system has four different SilverCloud portals. One of them, the community outreach portal, is not coached while I manage the other three portals. Since the community outreach option is not coached, I do not have the ability to add admins to the account. We need to add multiple admins so they can access the reporting tool and track registration data. The help desk told me to request that my SilverCloud representative add the other staff members, but my representative left Amwell three weeks ago. I have not heard anything about them being replaced.