30-Day Guide to the Amwell Customer Community

Welcome to the Amwell Customer Community 🎉

Welcome to the Amwell Customer Community! If you’re reading this, you recently joined our community, what we like to call the Amwell front door. This quick 30‑day guide will help you get set up, find the resources you need, and make the most of the Community from day one onward. If you ever want to revisit this, search “30‑day guide” in the Community search bar.

Day 1: Get set up ✅

• Go to My profile (click your profile picture) and edit to add your full name, and a profile photo so your colleagues and peers can recognize you.
• Review your details like your Amwell Products or Account team. 
• Introduce yourself in the Community: tell us who you are, which Amwell products you use, and what you’re hoping to get from the Community. Even a short hello helps us connect you with relevant content and people.

First week: Subscribe & explore 🔔

• Subscribe to Amwell Updates for release notes and maintenance (click the white “Subscribe” button- check out how to here.)
• Subscribe to StatusHub for real‑time platform status alerts (check out the how to here.)
• Visit product pages (Home, Converge, Hospital, Silvercloud) and the Knowledge Base for guides and RCAs.

Days 8-30: Learn & participate 📚

• Watch quick start videos and read guides relevant to your workflows.
• Ask questions in the Community, peers and Amwell teams often respond quickly.

Ongoing tips ⚡

• Use the search bar for keywords like “quick start,” “RCA,” or product names.
• Check StatusHub before major launches or high‑volume days.
• Keep subscription settings updated so you receive the right notifications.

Share feedback 💡

Help us improve the Community by posting suggestions on the Community Suggestions page.

We’re glad you’re here. If this 30‑day guide was helpful, let us know! We’ll continue improving the Community based on your feedback.