Customer Success Office Hours

Did you miss our July 17 office hours session? See our recap below! 

• Special guest Sara Little Field, Sr. Communications Manager, introduced Amwell Navigate: A guide to your Amwell Digital Experience.

• Critical Issues Hotline - this toll free number is available 24/7 for all customers and should be used to report major issues impacting patient care or to report system outages or severe workflow interruptions.
  • 1-833-315-0355
    • Press 1 for System Down
    • Press 2 for 24/6 Critical Care Device Issues or Telestroke Provider Tech Support

Don’t forget to Connect, Learn, & Act!

🤝 Connect

• Join the Amwell Customer Community 🌐
• Sign up for a User Group 📝
• Register for upcoming Office Hours 🗓️
• Subscribe to receive Product notifications & updates 📬

📚 Learn

• Check out these new pages in the Community -
  • June 2025 RCAs – New!
  • Let us know if there are articles or information you’d like to see in the Community – we’ll work with our internal teams and get those posted for you!
  • Don’t forget, you can ask questions and get feedback on the community! 

🚀 Act

• Use the Support Portal to submit and track cases 📂